Customer Service Representative - Overland Park, KS
Location: Overland Park, Kansas
Description: UnitedHealth Group is presently looking of Customer Service Representative - Overland Park, KS right now, this job will be settled in Kansas. For detail informations about this job opportunity please read the description below. Position Description:
The Customer Service Representative
is responsible for answering incoming calls from customers while!
ensuring a high level of customer service and maximizing productivity.
Primary Responsibilities:
Answers incoming calls; assists
customers/pharmacies/physicians with orders and reorders, benefit
eligibility questions and prescription status inquiries.
Escalates drug related calls to appropriate pharmacist.
Assist pharmacies and members on all issues related to processing of pharmacy claims.
Determines appropriateness of overriding pharmacy claims edits and error messages.
Coordinates internal resolution of claims exceptions and other issues.
Initiates correspondence with members regarding claims rejections and other benefit interpretation.
Makes outbound calls on prescriptions with hold orders and payment issues.
May also assist in logging in of new prescription orders.
Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims or inquiries.
Other duties as assigned.
!
Requirements:
High School Diploma/GED
1+ y! ears of Health Care/Pharmacy experience/Customer Service experienceWork Schedule - Shifts can
range anywhere from starting at 5 AM & ending at 10 PM (This person
will need to be available for any shift except overnight (3rd shift).
They will be required to work on Jan 1st and possibly other holidays
according to business need)
Physical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity OptumRx is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather resu! lts from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. In the largest and most personal sense, your impact can be greater than even you thought at OptumRx.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subjec! t to random drug testing.
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If you were eligible to this! job, please send us your resume, with salary requirements and a resume to UnitedHealth Group.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job starts available on: Sat, 27 Jul 2013 02:45:12 GMT
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