Patient Care Advocate II occupation at Express Scripts in Overland Park

Express Scripts is looking of Patient Care Advocate II on Thu, 19 Sep 2013 01:46:36 GMT. Patient Care Advocate II - 130004QV ABOUT EXPRESS SCRIPTS Advance your career with the company that makes it easier for people to choose better health. Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes...

Patient Care Advocate II

Location: Overland Park, Kansas

Description: Express Scripts is looking of Patient Care Advocate II right now, this occupation will be dwelled in Kansas. More complete informations about this occupation opportunity kindly see the descriptions. -

130004QV

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading h! ealthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

ABOUT THE DEPARTMENT

A leading provider of specialty pharmacy services, Accredo improves care for patients through behavioral and clinical expertise.

Accredo offers a broad range of healthcare products and services for individuals with chronic health conditions, such as growth hor! mone deficiencies, hepatitis C, hemophilia, oncology, multiple! sclerosis and rheumatoid arthritis. It also provides comprehensive patient management services, including clinical care management programs, counseling, education, outcomes measurement, social services and reimbursement services.

JOB DESCRIPTION

Work closely along with the drug interaction pharmacist team. Completing corrections for the drug interaction team processing refill too soon orders for drug interaction, C30 edits and quality review orders -initiation of phone outreach to prescribers and transfer of call to the drug interaction pharmacist. Document issues and resolution in a common database. Help to identify repetitive problems or questions in order to pursue process or procedural changes. May assist supervisor with work distribution and work plan development. Escalate issues as necessary.

ESSENTIAL FUNCTIONS:

• Handle inbound clients calls and written correspondence and questions via the web
• While maintaining ! service levels. Make independent judgements in order to respond to complex or critical customer issues. May take overflow calls from members, physicians and providers.
• Work with other operational departments to research and resolve mail order and claims issues and respond to members, clients and account managers within performance agreement guidelines.
• Maintain accurate and complete documentation of all inquiries. Identify, document and report all repetitive questions and/or problems and recommend potential solutions
• Assist with work distribution, expedition, and the development of work plans for representatives
• Other special projects as assigned
• Provide on-the job training for new or existing reps. Work collaboratively with other CSA’s/CSR’s to ensure that best-practices are shared

BASIC QUALIFICATIONS:

• High school diploma or equivalent work experience
• 1-2 years of relevant experience
• General PC knowledge including Microsoft Office and Internet; ! Excellent verbal presentation and communication skills
• Ability to handle challenging customers in a professional manner; Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions; Willingness to work a flexible schedule for peak call times

PREFERRED QUALIFICATIONS:
Call Center and Healthcare experience is preferred

Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

None of the questions in this application are intended to elicit informa! tion regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.

Job Category

Operations

Primary Location

United States-Kansas-Overland Park

Work Locations

Overland Park, KS - 12900 Foster Street Suite 200

12900 Foster Street

Overland Park

66213

Schedule

Full-time

Shift

2nd Shift

Employee Status

Regular

Travel

No

Work From Home?

No
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If you were eligible to this occupation, please send us your resume, with salary requirements and a resume to Express Scripts.

Interested on this occupation, just click on the Apply button, you will be redirected to the official website

This occupation will be started on: Thu, 19 Sep 2013 01:46:36 GMT

Apply Patient Care Advocate II Here