Customer Service Applications Systems Analyst I
Location: Mission, Kansas
Description: ScriptPro is currently seeking to employ Customer Service Applications Systems Analyst I right now, this career will be depute in Kansas. More complete informations about this career opportunity kindly read the description below. The ScriptPro Workplace ScriptPro is the industry and world leader in pharmacy automation, and it's our employees who truly make our company grea! t. Their creativity, dedication and excellence allow us to successfully develop, build and support the full line of ScriptPro systems installed in thousands of pharmacies worldwide.Mission StatementScriptPro develops, provides, and supports state-of-the-art robotics-based management and workflow systems for pharmacies. ScriptPro is dedicated to helping pharmacies lower operating costs, reduce dispensing errors, and maximize customer satisfaction. ScriptPro technology reduces manual dispensing tasks, allowing pharmacists to assume more active roles in medication therapy management.Employment PhilosophyScriptPro is the industry and world leader in pharmacy automation.
We develop and provide pharmacy solutions that address 100% of the prescription fulfillment process. We are dedicated to producing pharmacy software and technology to advance the pharmacy industry. To achieve these goals, we place a high priority on our relationships with employees, customers, and vendo! rs. We have a group of talented, motivated, and loyal individu! als who constitute a vibrant team.
We value character and trustworthiness and cultivate a work environment that is conducive to creativity and excellence.Company RoleThis position will work directly with external customers to resolve issues in live production environments. The ideal candidate will be able to work with various teams within the company to provide top-level Tier II support focused on improving hardware and system performance, as well as overall customer satisfaction. Candidates will be expected to have knowledge of commonly-used concepts, practices, and procedures within the scope of Tier II Technical Support. Each analyst must ensure that Service Requests (SRs) are resolved and closed promptly and satisfactorily to end-user expectations while keeping effected end users informed of SR progress.
Candidates will be measured by their ability to resolve moderate to complex hardware and software problems with all proprietary systems released to th! e field. Candidates will achieve these objectives through a combination of hands-on involvement with customers, proprietary online continued education, and knowledge transfer provided through Advanced Technical Leads. Qualifications: Must have a minimum of an Associate's degree in an engineering or technology related field, a Bachelor's degree, or equivalent 2 years of related experience. Display a basic understanding of Windows OS( NT/XP/7/8).Demonstrate working knowledge of desktop and peripheral troubleshooting.Display a basic understanding of connectivity and networking concepts.Demonstrate refined problem solving and analytical troubleshooting skills.Exhibit positive attitude, drive and tenacity.Exhibit excellent customer service skills.Demonstrate ability to work independently to set and prioritize work with a high level of detail.Maintain a reliable internet connection at home for remote on call support.Demonstrate familiarity with a ticketing system and SLA driven r! esolutions.
Responsibilities: Troubleshoot, analyze, ma! intain, and repair ScriptPro systems, applications, configurations, and computer peripherals.Troubleshoot customer problems remotely using remote support software (i.e. PCAnywhere, Bomgar, Windows Remote Desktop, etc).Complete remote software configuration and upgrade support.Consult with customer to identify best practices to recommend and implement configuration, workflow and other system enhancements.Coordinate support for onsite Field Service technicians, and shipment of parts to customer sites.Monitor, analyze, test, and restore system backups.Conduct technical analysis and review of system performance.Work from an ACD phone queue to resolve customer problems.Participate in an on-call phone rotation for overflow support.Perform any other responsibilities not listed as assigned by manager. Supplementary Skills: Knowledge of the healthcare industry and/or medical insurance billing.Knowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice.Expe! rience working with inventory suppliers to place orders.Multilingual skills in Spanish, Arabic, or French.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to ScriptPro.
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This career starts available on: Sat, 09 Mar 2013 11:43:03 GMT
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