Customer Service Applications Systems Analyst I
Location: Mission, Kansas
Description: ScriptPro is at present recruited Customer Service Applications Systems Analyst I right now, this occupation will be designated in Kansas. Further informations about this occupation opportunity kindly see the descriptions. Mission Statement
ScriptPro develops, provides, and supports state-of-the-art robotics-based management and workflow systems for pharmacies. ScriptP! ro is dedicated to helping pharmacies lower operating costs, reduce dispensing errors, and maximize customer satisfaction. ScriptPro technology reduces manual dispensing tasks, allowing pharmacists to assume more active roles in medication therapy management. Employment Philosophy
ScriptPro is the industry and world leader in pharmacy automation. We develop and provide pharmacy solutions that address 100% of the prescription fulfillment process. We are dedicated to producing pharmacy software and technology to advance the pharmacy industry. To achieve these goals, we place a high priority on our relationships with employees, customers, and vendors. We have a group of talented, motivated, and loyal individuals who constitute a vibrant team. We value character and trustworthiness and cultivate a work environment that is conducive to creativity and excellence. Company Role
This position will work directly with external customers to resolve issues in live production env! ironments. The ideal candidate will be able to work with vario! us teams within the company to provide top-level Tier II support focused on improving hardware and system performance, as well as overall customer satisfaction.
Candidates will be expected to have knowledge of commonly-used concepts, practices, and procedures within the scope of Tier II Technical Support. Each analyst must ensure that Service Requests (SRs) are resolved and closed promptly and satisfactorily to end-user expectations while keeping effected end users informed of SR progress.
Candidates will be measured by their ability to resolve moderate to complex hardware and software problems with all proprietary systems released to the field. Candidates will achieve these objectives through a combination of hands-on involvement with customers, proprietary online continued education, and knowledge transfer provided through Advanced Technical Leads.
Responsibilities & Qualifications:
Qualifications:
Must have a minimum of an! Associate’s degree in an engineering or technology related field, a Bachelor’s degree, or equivalent 2 years of related experience.
Display a basic understanding of Windows OS( NT/XP/7/8).
Demonstrate working knowledge of desktop and peripheral troubleshooting.
Display a basic understanding of connectivity and networking concepts.
Demonstrate refined problem solving and analytical troubleshooting skills.
Exhibit positive attitude, drive and tenacity.
Exhibit excellent customer service skills.
Demonstrate ability to work independently to set and prioritize work with a high level of detail.
Maintain a reliable internet connection at home for remote on call support.
Demonstrate familiarity with a ticketing system and SLA driven resolutions
Responsibilities:
Troubleshoot, analyze, maintain, and repair ScriptPro systems, applications, configurations, and computer peripherals.
Troubleshoot customer problems remotely! using remote support software (i.e. PCAnywhere, Bomgar, Windows Remote! Desktop, etc).
Complete remote software configuration and upgrade support.
Consult with customer to identify best practices to recommend and implement configuration, workflow and other system enhancements.
Coordinate support for onsite Field Service technicians, and shipment of parts to customer sites.
Monitor, analyze, test, and restore system backups.
Conduct technical analysis and review of system performance.
Work from an ACD phone queue to resolve customer problems.
Participate in an on-call phone rotation for overflow support.
Perform any other responsibilities not listed as assigned by manager.
Supplementary Skills:
Knowledge of the healthcare industry and/or medical insurance billing.
Experience working with inventory suppliers to place orders.
Multilingual skills in Spanish, Arabic, French.
Knowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice.
Recruiting A! gencies:
ScriptPro is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity or for general consideration. All unsolicited resumes submitted by search firms in any form will be disregarded.
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If you were eligible to this occupation, please give us your resume, with salary requirements and a resume to ScriptPro.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be opened on: Tue, 25 Jun 2013 23:48:51 GMT
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