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Spare Parts Administrator
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?
We are now looking for a
Spare Parts Administrator
to join our team in Germany, Hamburg
As Spare Parts Administrator your work will focus on these responsibilities:
- Receive and review spare part orders from internal stakeholders or customers
- Verify the accuracy and completeness of order information, including part numbers, quantities, and delivery addresses
- Coordinate with relevant departments such as
- procurement
- warehousing, logistics, import/export
- tax, finance, accounting & controlling
as well as technical support to ensure smooth order processing and fulfillment.
- Monitor order status and provide regular updates to stakeholders, including estimated delivery dates and any potential delays.
- Generate and maintain accurate records of spare part orders, including order details, invoices, shipping documents, and tracking information.
- Ensure proper documentation for all transactions, adhering to company policies and procedures
- Collaborate with relevant teams to resolve any issues, such as order discrepancies, damaged or defective parts, shipping delays, VAT related concerns
- Monitoring of account receivables
- Identify opportunities to streamline spare part order processing workflows and improve efficiency
To be successful in this role, we expect you to have:
- High school diploma or equivalent; business or science bachelor's degree is a plus
- Previous experience in customer support, call center, or help desk roles is preferred
- Strong verbal and written communication skills (english & german)
- Basic technical knowledge to address common customer inquiries
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong teamwork and collaboration skills to work effectively with internal teams
- Customer service-oriented mindset with a focus on delivering high-quality support
- Patience and composure in handling challenging customer interactions
It’s a plus if you:
- are proficient in using ticketing systems, CRM software, and other customer support tools
- well-founded SAP and MS Office knowledge
- are familiar with the maritime business and regulatory environment
- have knowledge of the ANCS product portfolio
Why you and us
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.
Are you eager to be part of this ambition?
Contact & next steps
If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application through our careers portal.
Are you still wondering if you should apply and would like to get something clarified?
Please reach out to Stefanie Schaer, Senior Manager PCM, by email stefanie.schaer@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
We aim to keep you updated on the process all the way.
Last application date: 20/07/2023
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
