Customer Service Representative - Overland Park, KS (390551)
Location: Overland Park, Kansas
Description: Picis Inc is at present recruited Customer Service Representative - Overland Park, KS (390551) right now, this occupation will be dwelled in Kansas. More details about this occupation opportunity please read the description below. Position Description:
The
Customer Service Representative
is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. The responsibilities of this position are providing customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Individuals chosen for this position will answer questions related to pharmacy benefits, mail order and pharmacy assistance calls.
Responsibilities:
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Answers incoming calls; assists customers/pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription status inquiries. Escalates drug related calls to appropriate pharmacist.
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Assist pharmacies and members on all issues related to processing of pharmacy claims. Determines appropriateness of overriding pharmacy claims edits and error messages.
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Coordinates internal resolution of claims exceptions and other issues.
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Makes outbound calls on prescriptions with hold orders and payment issues.
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May also assist with entering new prescription orders into system.
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Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims or inquiries.
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Other duties as assigned.
Qualifications
Qualifications:
1 year of customer service experience analyzing and solving customer problems,
OR
1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
An education level of at least a high school diploma or GED
OR
10 years of equivalent working experience
Authorization to work in the United States
Available to work 40 hours per week anytime within the operating hours of the site
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to navigate a computer while on the phone
Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day though tasks may be repetitive
Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
UnitedHealth Group
is working to create the health care system of tomorrow.
Already Fortune 25, we are totally focused on innovation and change.
We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we’re doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we’re building a high-performance health care system that works better for more people in more ways than ever. Now we’re looking to reinforce our team with people who are decisive, brilliant – and built for speed.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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If you were eligible to this occupation, please give us your resume, with salary requirements and a resume to Picis Inc.
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This occupation starts available on: Wed, 01 Aug 2012 03:06:39 GMT
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